Frequently Asked Questions
Everything you need to know about bringing monTEK into your home.
What is the standard shipping timeframe for furniture orders?
Most monTEK furniture items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that return shipping fees may apply to oversized furniture items.
Are your wood products sustainably sourced?
At monTEK, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials to minimize environmental impact.
How can I track the status of my home delivery?
Once your order ships, you will receive a confirmation email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm or Klarna, allowing you to pay for your home upgrades over time.